All orders from FarshAura are dispatched from Jaipur, India.

Estimated Delivery Timeline

For orders within India, custom-made rugs generally take 3–5 weeks for production. Once ready, delivery typically takes an additional 5–7 working days, depending on your location.

We offer free shipping across India on all rugs. However, if a return is approved under any circumstance, the return shipping charges will be the responsibility of the customer.

Duties, Taxes & Additional Charges

Product prices listed on our website do not include applicable duties or taxes, if any.

If a delivery attempt fails due to incorrect details provided by the customer (such as wrong name, address, or contact number), any additional cost for re-delivery will be charged to the customer.

Order Processing & Delivery Delays

All production and shipping timelines begin only after successful payment confirmation. The delivery timelines mentioned are approximate and provided by our vendors.

FarshAura will not be held responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, fire, war, or other unavoidable events.

Please note that custom orders may experience slight delays during winter months due to factors related to the dyeing and drying process that are outside our control.

Customer Information & Verification

Customers are required to provide accurate and complete information to ensure smooth delivery. FarshAura reserves the right to verify customer details at any stage. If any information is found to be incorrect or misleading, we reserve the right to cancel the order, block access to our services, and take necessary action without prior notice.

Lost Shipments

In the rare event that a shipment is lost in transit, please email us at support@farshaura.com. Once we receive official confirmation from our courier partner, a replacement order will be shipped.

As we rely on third-party logistics providers, any issues related to damage, false delivery confirmation, or missing items must be reported within 48 hours of the delivery attempt. Claims raised after this period will not be accepted.

What is RTO (Return to Origin)?

RTO status is applied when the courier is unable to deliver the shipment and the package is returned to our warehouse.

Common Reasons for RTO:

• Customer not reachable
• Incorrect or incomplete delivery address
• Delivery rescheduled at the customer’s request
• Self-pickup requested
• Delivery refused by the customer
• Premises closed at the time of delivery