General Rug Care

Rug Care & Maintenance Guidelines

Rug Rotation: Rotate your rug periodically to ensure even wear and prolong its life.
Loose Threads: If loose threads appear, trim them carefully with scissors—do not pull them.
Furniture Protectors: Use protectors under heavy furniture legs to avoid flattening the rug pile.
Initial Shedding: Light shedding is normal during the first few months (up to six months) and will gradually reduce.
Professional Cleaning: Have your rug professionally cleaned every 2–3 years by reliable experts. Always request a pre-cleaning inspection and a written service guarantee.
Sunlight Exposure: Avoid prolonged and direct exposure of your rug to sunlight to prevent fading.

Regular Rug Vacuuming

Frequent, gentle vacuuming helps keep your rug clean and preserves its appearance. Always use a low-suction setting and avoid rotating brushes or beater bars that may disturb or damage the rug fibres.

Vacuuming Tips

Vacuum regularly to remove dust, dirt, and loose particles before they settle deep into the rug.
Use a vacuum without a rotary brush, beater bar, or rotating teeth.
Choose gentle suction, as excessive suction can loosen fibres or pull them away from the rug foundation.
Canister vacuums, soft brooms, and handheld vacuum attachments are generally safer choices for delicate rugs.
Take extra care around the rug's edges, corners, and fringes to avoid pulling or fraying the fibres.
Never repeatedly run the vacuum over fringes, as this may cause them to tangle, stretch, or become damaged.

Safe Rug Storage Tips

Proper storage is essential to protect your rug from moisture, dust, insects, and unnecessary wear when it is not in use.

How to Store Your Rug

Protect Before Storing: Make sure the rug is completely clean and dry, then cover it with a breathable fabric or suitable protective material.
Roll, Don't Fold: Roll the rug smoothly with the pile facing inward or as recommended for its construction. Avoid sharp folds or creases that can leave permanent marks.
Choose a Suitable Location: Store the rolled rug in a cool, dry, and well-ventilated place away from direct sunlight and damp conditions.
Keep It Off the Floor: Whenever possible, place the rug on a raised surface to reduce exposure to moisture, dust, and pests.
Avoid Heavy Objects: Do not place furniture, boxes, or other heavy items on top of the stored rug, as prolonged pressure can affect its shape and fibres.
Check Periodically: If the rug will be stored for an extended period, inspect it occasionally for moisture, dust, or signs of insects.